Job Management
Mobile Workforce Management
Gain visibility, streamline processes and empower operatives to manage their field work more effectively with Job Management. The software ensures that information flows seamlessly between office-based teams and field workers, delivering a more effective service.
Key features:
Process Automation
Work Allocation
Data Capture
Real-Time Activity
Worker Location Visibility
Updates & Information
Enable follow-up jobs
Real time updates help us to make instant decisions around progressing jobs, creating follow up appointments, and ordering spare parts.
Calum Morrison, Head of O & M Business Systems, Anesco
Track the location of each of your field-based operatives to support lone worker safety. Identify and apply operational improvements such as responding to emergency callouts.
Job Management gives managers real-time visibility over project progress along with live updates on individual jobs, enabling them to respond quickly to customer needs.
Our solution enables your field workers to accept work, provide status updates on progress and complete tasks in real-time rather than having to return to head office to report.
This ensures that field-based work and our software’s support can continue even when the worker or job is out of network range.
Combined with our Resource Scheduling solution you can automatically allocate work. This ensures that even if jobs are reallocated during the day, everyone knows what they should be doing.
Two-way data updates ensure that all workers have the same details of the tasks at hand and can use that to respond at pace.
Enable your workers to make follow-up appointments in the field while with a customer, instead of the customer having to phone a contact centre, making life easier for you and your customers.
Empower workers who don’t spend much time in the office by giving them the ability to undertake processes such as vehicle inspection forms, timesheets and setting lone worker safety alarms.
Provide field-based workers with relevant information about each job including asset history, technical documents, customer service history and training manuals.
Speak to our Job Management consultants for personalised advice and recommendations.
Ask us your questions and get tailored content to help you.
The complete solution for organisations with field-based operations
"How are organisations planning to improve efficiency and customer service? Let’s look at the six steps to achieving field service excellence. "
Does your field service management technology help you meet today’s challenges?
The evolution of the field service function and preparing your team for the future
Mobile Workforce Management is the link between office-based and field-based employees. While office-based workers will be scheduling, monitoring and tracking, field-based operatives will be interacting with mobile devices to see their appointment times and job specifics such as skills and equipment. Job Management spans the full lifecycle of field-based activity from allocation to completion, streamlining processes and empowering your field-based workforce.
Implementing a Mobile Workforce Management solution enables better connectivity between office and field teams by offering real-time visibility. This includes worker location, live updates and operational improvements such as responding to emergency callouts. Recently field-based teams have been under serious pressure to complete emergency work safely and in line with Government guidance. A Mobile Workforce Management solution empowers them to follow up jobs in the field, gives workers relevant information about each job and protects lone workers through a panic button.
Within our Mobile Workforce Management solution, Job Management, you can streamline processes to significantly drive productivity improvements and deliver a more effective service. The software ensures that information flows seamlessly between office-based teams and field workers, and that managers gain real-time visibility. Job Management spans the full lifecycle of field-based activity from allocation to completion.
Our pricing is calculated by looking at the number of field-based operatives on a user per license basis.
Speak to our Job Management consultants for personalised advice and recommendations.
Ask us your questions and get tailored content to help you.
Receive more information about our software and how it can support your business.
